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Reviews & Testimonials

Find out why our customers love us

Excellent Service

After speaking with three companies, I picked Northstar to update the 17-year-old security system in a house I bought. They did a great job. Very knowledgeable staff, fair pricing, and way less pushy (about contracts, for instance) than other companies. I highly recommend them.
- Joe H.

Awesome Service and Quality

North Star Security Installed a system in our newly constructed home. From the start North Star was professional and very helpful in planning and installing our system. Gary the salesman and system designer was very knowledgeable and designed a system which suited our needs, and at the same time was affordable. His expertise helped us to get the system and peace of mind we were looking for. The install staff was also knowledgeable and provided a fast and professional pre and finish installation. North Star has been very helpful with all concerns and issues. We are very pleased with the whole experience.
- Margie T.

Professional & Personal Service

We were very pleased with Northstar. They were prompt and courteous all while giving very professional and personal service. I'd recommend them (and have) to anyone looking to install a security system.
- Sheridan M.

Exceptional Service and Responsive Security Group

We have had NorthStar Security for over 2 years after having been ignored by a major competitor for over 7 years. NorthStar's representatives were able to salvage my old system after we were told that it was non-functional and required replacement. The techs were impressive and really knew the security system. The individual who visited us to talk about our needs, removed his sports jacket and commenced to fix the system that was claimed to be defunct in about 30 minutes. NorthStar had our business that afternoon, even though the salesperson (former tech)stated that there were no strings attached for fixing the system. Response times to alarms have also been impressive. Unfortunately we manage to trip the alarm due to negligence on our part. Regardless the central call station has contacted us within 1 minute to assess the problem. This service is fantastic and monitoring fees are actually lower than several others we've encountered.
- William B.

Best Equipment and Monitoring

That's really it. They provide personal and professional service. They're a small business who are very interested in making you happy, and their rates are as good or better than anyone in the area.
- P. Mclanahan

Unequal service and fair price

Northstar came out and consulted us on installing some security cameras on our home. After agreeing on the price and equipment, they installed the system in a day and showed me how to run the software. A year or so later, I had problems with one camera, and they replaced it for free. The new camera was a different mfg. and I wasn't happy with the performance, so they came out again and adjusted settings, talked about available light sources (camera was too dark at night to use), and eventually replaced it again. For FREE! They really wanted me to be happy with the system.
- B. Balmer

Worked With Me

Very good group of people that worked with me to solve issues not only on protecting my house but also working through an alarm contract that I was still tied to.
- B. Horbal

Excellent Service

We were with a different company with similar sounding name. We had hard time trying to get him to come to "fix" and update the system. We called NSS and got a reply that they would come on a certain day at a certain time. They arrived on time, looked over the old system, advised as to how to improve on it and what all changes needed and an exact price to do it all. Once we agreed upon this, the work was done in about three hours. So far we have been very happy with their service. We recommend this company very highly for their honesty and efficiency. Their cost is much lower than some of the other ones around.
- M. Man

Complicated Systems: they do Very Well

I had complex and extensive Ademco security system installed about 6 months ago. Fairly technical. They planned it well, and set it up not only on site but in the various systems--without flaw or callback. They are very responsive when I needed them to add new users, and killed a wire. The charged a reasonable hourly rate for an excellent install. Beware of the "Free" or "$99" systems--they are either inadequate or poorly installed and tested.
- Law Office

Great overall experience

Interviewed 3 different security companies when making my selection as this was a decision I did not take lightly. NorthStar was the most professional of all of the companies I spoke with and the highest rated as well. They have definitely lived up to their rating with the quality of their product and outstanding service. I would recommend them to most anyone.
- B. Lasher

Only Security Company you need

I've been meaning to write this review for a while now. I first had Northstar install security and cameras at my home about 2 1/2 yrs ago. Everything that was recommended fit my needs exactly and everything still works fine with the exception of one service call which I needed to get my cameras back on line after switching routers. Since then, I've had Northstar Install 1 new system in one of my rental properties and update one in another. So far so good....They are professional but also have a personality. For me personally, it's the only security company I need at this point. Thank you for being so easy to work with Northstar!
- B. Gouvy

Professional Service and Competitive Pricing

NorthStar Security provided us with prompt and professional service and competitive pricing. They were able to provide us a quote and complete installation within a week. We are very pleased with our security system- they did an excellent job.
- Medical Office

Best Service & Support

I really didn't think there were still companies that delivered customer service and support like that anymore. A big thumbs up to NSS for being there whenever I needed you guys. They got me level of security I wanted well with in my budget. No high pressure sales or upselling, but after talking with them we did add-on some really cool lighting upgrades and automation for our interior.
- J. Dansak

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